Terms & conditions.

1. Using Lavabee

By using the Services, you agree to these terms. If you do not agree, please stop using the Services. Additional conditions displayed for a purchase or feature also apply to that purchase or feature.

You must have the legal capacity to enter this agreement. If you use Lavabee on behalf of a farm, market or another organization, you must be authorized to act for it. The Services are not directed to children under 13.

Lavabee helps people discover farms and markets, explore information about them, and connect with participating farms through recordings and available interactive features. Features and availability can differ between the website, mobile app and individual farms.

2. Your account

Some features require an account. Provide accurate information, keep your sign-in details private, and tell us promptly if you believe someone has accessed your account without permission. You are responsible for activity you authorize through your account.

Do not impersonate another person or operation, share an account to evade access rules, or use someone else’s credentials. We may ask for information reasonably needed to resolve an account or security issue. Never send us your password.

3. Farm and market information

Listings may come from directory sources, public records or information supplied by operators. Details can be incomplete or out of date. A missing product, service or attribute means we do not have that information on record; it does not establish that an operation lacks it.

Before travelling or arranging a purchase, confirm opening times, products, prices, visiting arrangements and accessibility directly with the operator. Map positions, distances and directions may be approximate. A directory listing does not grant permission to enter private property or establish a relationship between Lavabee and the listed operation.

Farm operators are responsible for their own products, business practices and arrangements with visitors or customers. Purchases you arrange directly with them are subject to their terms.

4. Verification and farm footage

A listing claim or operator-confirmation status concerns the connection between an operator and a listing. Its meaning is separate from any Proof of pasture feature, product certification or statement about farming practices. Refer to the explanation accompanying each status or claim.

Recordings and live cameras show what is visible within a camera’s field of view at the time captured. They do not establish conditions outside that view, continuous outdoor access, an animal’s entire history, or the origin, safety or quality of a particular food product. Recordings are not live unless identified as live.

Connectivity, weather, maintenance and farm routines can interrupt footage. Any certification shown has the scope, issuer and validity stated in its supporting record; footage or a Lavabee listing does not replace an official certification or inspection.

5. Memberships and billing

Paid memberships provide the features described when you join. The checkout shows the applicable price, billing interval and any trial or promotional conditions. Taxes or other charges, where applicable, are shown by the payment provider.

A recurring membership renews at the billing interval you accept unless you cancel before renewal under the purchase terms. Manage website subscriptions through the billing option in your account. Manage app-store subscriptions through the store where you purchased them. Deleting an account or uninstalling the app does not itself cancel an app-store subscription.

Cancellation stops future renewals; the account or store will show when your access ends. Refund eligibility depends on applicable law, the terms disclosed at purchase and the relevant payment provider or app-store process. Contact us about an incorrect charge or an unresolved purchase issue.

We will communicate changes to membership prices or renewal conditions and obtain consent where required. A membership does not include separately priced treat sessions unless the purchase description expressly includes them.

6. Treats and live sessions

A treat purchase provides the credit or farm experience described at checkout. Starting a session depends on the participating farm’s hours, the relevant dispenser, connectivity and the feature’s availability. A treat may be available to buy while the farm is closed, for use when the session becomes available.

Follow the instructions and limits shown in the session. Camera position, animal movement and equipment conditions mean we cannot promise that a particular animal will approach the camera or eat a treat on screen.

If a paid treat does not dispense, or its result cannot be confirmed, check its status in your account before starting another session. Contact contact@lavabee.com with the treat or transaction reference so we can investigate. Any remedy remains subject to the purchase terms and your applicable legal rights.

7. Farm operators and listing claims

Only claim an operation you own or are authorized to represent. Provide truthful information and submit only documents you have permission to share. A submission may require email confirmation or a review of supporting documents. Submission alone does not grant verified status.

Keep the information you supply current and let us know when your authority or an operation’s details change. We may request clarification, decline a claim, or revise a status when evidence is insufficient or no longer current. Camera installation, verification services or other operator services may be governed by a separate written agreement.

8. Content you provide

You keep ownership of information, photos, videos and other material you submit. You give Lavabee permission to store, process and use that material as reasonably needed to deliver the feature you request, review a claim, and display content you intend to make public. Providers working for us may process it for those purposes.

You must have the necessary rights and permissions, including permission from identifiable people where required. Do not submit unlawful, misleading, infringing or unnecessarily sensitive material. Claim documents are provided for review and are not intended for public listing display.

We may remove content that violates these terms or applicable law. Requests about removal or retention of personal information are handled as described in our privacy policy. We may use suggestions you voluntarily send us to improve the Services without an obligation to compensate you.

9. Responsible use

You may use Lavabee for personal discovery and, where authorized, to manage your operation’s participation. You must not:

• Misrepresent a farm, certification, identity, purchase or connection to an operation.
• Harass people, expose private information, or use location details to trespass or interfere with an operation.
• Bypass account or payment controls, probe systems without permission, distribute malicious code, or disrupt cameras, dispensers or other services.
• Extract or republish Lavabee’s directory or media at scale without permission, except where applicable law or a source’s own license expressly permits that use.
• Use the Services for unlawful activity or violate another person’s rights.

10. Our content and intellectual property

Lavabee’s branding, interface, software and original content belong to us or the relevant rights holders. Using the Services gives you permission to access the available features for their intended purposes; it does not transfer ownership of those materials or authorize use of our branding.

Third-party records and materials retain their own rights and license terms. Nothing here takes away rights granted directly by those licenses. If you believe content infringes your rights, contact us with the material’s location, your contact details and an explanation of your authority to report it.

11. Privacy and communications

Our privacy policy explains how Blackbeard Development Group LLC handles personal information when you use lavabee.com, the Lavabee mobile app and related services. It also explains location permissions, account-deletion requests and privacy choices.

We may send account, security, transaction and other service messages needed to operate your account. Marketing emails include an unsubscribe option. Permission to receive marketing is separate from using the Services.

12. Third-party services

Maps, payment processors, app stores and external farm websites may have their own terms and privacy practices. Your interactions with those providers are governed by the relevant provider’s conditions. An external link or listing does not by itself mean Lavabee endorses an operation, product or claim.

13. Availability and responsibility

We work to keep Lavabee useful and available, but cannot guarantee uninterrupted access, complete directory information or a particular result from a visit, recording or session. To the extent allowed by law, the Services are provided as available without additional warranties about accuracy, fitness for a particular purpose or continuous availability.

To the extent allowed by law, Lavabee is not responsible for indirect or consequential losses arising from use of the Services, such as lost profits or business opportunities. This does not exclude or limit any responsibility, warranty, remedy or consumer right that applicable law does not allow us to exclude or limit, including responsibility for fraud or deliberate misconduct.

14. Suspension and ending your account

We may restrict or suspend access when reasonably needed to address misuse, security concerns, nonpayment or legal obligations. Where appropriate, we will explain the issue and provide a way to contact us. Ending access does not remove rights you have concerning an existing purchase.

You can stop using Lavabee and request account deletion through the contact process in our privacy policy. Cancel recurring subscriptions separately through the relevant billing provider. Obligations relating to completed purchases, content rights and disputes continue where their nature requires it.

15. Changes and other terms

We may update these terms as Lavabee develops or legal requirements change. The date above identifies the current version. We will provide notice of material changes and request agreement where required by law. If you disagree with an update, stop using the affected Services and manage any recurring subscription through its billing provider.

These terms, together with applicable purchase terms and any separate written agreement for a feature, describe the agreement for using the Services. If a provision cannot be enforced, the remaining provisions continue to apply where legally possible. A delay in enforcing a provision does not waive it.

For a dispute or concern, contact us so we can try to resolve it. Nothing in these terms removes access to remedies, courts or regulators available to you under applicable law.